Modules & Facebook Publisher

Below are commonly found issues on Facebook. If the error is not found in this list, please create a ticket

Issue Recommendation Ad Platform Solution Requires Additional Support?
Receiving "No pixel set." error Within Facebook Publisher, click the dropdown next to the "Refresh" button and select "Audiences & Pixels", then click Refresh. Once the refresh job completes, republish your campaign Facebook  
Unlink a duplicated Facebook account Ask Dev Support to unlink the unnecessary account Facebook Yes (Dev Support)
Cannot publish app install campaigns via legacy ad generation workflow Attempt to publish via cross-campaign ad generation. If issue is not resolved, submit a ticket for escalation Facebook  
Receiving error “Not able to determine which pixel to set for ad set.” If receiving this error, contact us ensure that the New Engen API has access to the pixel, in addition to the FB account. After confirming the link, recreate the ad sets you are trying to publish. Facebook Yes (Customer Success)
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