Creating a Ticket & Best Practices

Creating A Ticket

  1. To create a ticket, within the New Engen platform account home page, click the “?” in the upper-right hand corner of the platform.Screen_Shot_2020-05-22_at_11.01.46_AM.png
  2. This will lead you to the NEST homepage. Click the “Sign In” button at the very top-right of NEST. This should automatically log you in if you are already logged in to the New Engen platform.
  3. Once logged in, click the “Submit a request” button to the left of the “Sign In” button.Screen_Shot_2020-05-22_at_11.02.13_AM.png

This will bring up a form. Fill out the form and include the following requirements. The more information you provide us, the faster we can get you a solution.

Ticket Writing Best Practices

  • Include as much detail, screenshots, links, page names, and job IDs as you can. This will speed up the process allowing us to resolve your issue quicker!
  • Within the Exhibited Behavior field, include the following to behaviors:
    • Current Behavior
    • Expected Behavior
  • Include context as to how this issue is impacting your workflow and time. 

 

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